Terms and Conditions

Terms and Conditions

These Terms and Conditions govern your use of the Sixty Fish website, mobile application and online ordering services.

By using our website, placing an order or accessing our services, you agree to these Terms and Conditions. Please read them carefully before placing an order.

About Sixty Fish

Sixty Fish is an independent fish and chips takeaway located at:

Telephone: 01675 430100

Use of Our Website

You may use the Sixty Fish website for personal and lawful purposes, including browsing our menu, viewing business information and placing online orders.

You must not use the website in any way that could damage, disable or interfere with its operation, security or availability.

You must not attempt to gain unauthorised access to the website, ordering system or any connected systems.

Online Ordering

Orders placed through the Sixty Fish website or mobile application are subject to availability and acceptance.

When placing an order, you are responsible for providing accurate and complete information, including your name, telephone number, delivery address where applicable and order details.

Please check your order carefully before submitting it. Once an order has been accepted and preparation has begun, changes or cancellations may not always be possible.

Order Acceptance

Submission of an online order does not automatically guarantee acceptance.

An order may be declined or cancelled where necessary, including where:

• An item is unavailable.
• There is an error in pricing or menu information.
• Incorrect contact or delivery information has been provided.
• Delivery is unavailable to the selected address.
• Payment has not been authorised.
• The restaurant is unable to fulfil the order for operational reasons.

If we are unable to fulfil an order that has already been paid for, an appropriate refund will be arranged where applicable.

Menu Availability

Menu items are subject to availability and may change without notice.

We may temporarily remove items, change ingredients or amend menu options depending on stock availability, supplier changes or operational requirements.

Images of food shown on the website are for illustrative purposes and presentation may vary from the images displayed.

Prices

Prices displayed on the website or mobile application are shown in pounds sterling and may be updated from time to time.

Additional charges may apply for delivery, service fees or optional extras. Any applicable charges should be displayed before you confirm your order.

If an obvious pricing error occurs, Sixty Fish reserves the right to cancel the affected order and provide a refund where payment has already been taken.

Payment

Payment methods available may include card payments, digital wallets, cash or other payment options shown during checkout.

Online payments may be processed by third-party payment providers. Sixty Fish does not normally store complete payment card details.

Orders may only be prepared or released once the required payment has been successfully authorised, unless an alternative payment method has been agreed.

Collection Orders

Customers placing orders for collection should arrive at the selected or advised collection time where possible.

Collection times are estimates and may vary during busy periods.

Customers are responsible for checking that they have collected the correct order before leaving the premises.

Delivery Orders

Delivery availability depends on the delivery area, operating hours and the ordering service being used.

Any delivery time provided is an estimate and cannot be guaranteed. Delays may occur because of traffic, weather, high order volumes or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and for being available to receive the order.

Cancellations and Changes

If you need to change or cancel an order, please contact Sixty Fish as soon as possible on 01675 430100.

We will do our best to assist, but once food preparation has started we may be unable to make changes or provide a full refund.

Refunds

If there is a problem with your order, please contact us as soon as reasonably possible.

Refunds or replacements may be offered where appropriate, depending on the circumstances and the nature of the issue.

We may ask for reasonable information about the order to help us investigate the matter.

Food Allergies and Intolerances

Customers with food allergies, intolerances or other dietary requirements should contact Sixty Fish before placing an order.

Although we take reasonable care when preparing food, our kitchen handles a range of ingredients and we cannot guarantee that any dish is completely free from allergens or traces of allergens.

Please do not rely solely on menu descriptions when making decisions about food allergies or intolerances.

Gluten-free availability may vary and should be confirmed directly with the restaurant before ordering.

Promotions, Offers and Meal Deals

From time to time, Sixty Fish may offer promotions, meal deals, discounts or promotional codes.

Offers may be subject to specific terms, availability, dates, minimum spend requirements or ordering methods.

Unless stated otherwise, promotions cannot normally be used together with other discounts or offers.

Sixty Fish reserves the right to amend or withdraw an offer where reasonably necessary.

Mobile Application

Sixty Fish may provide a mobile application for browsing menus, placing orders and accessing restaurant services.

Use of the app may also be subject to the terms and conditions of the relevant app store, operating system provider or third-party service.

We do not guarantee that the app will always be available, uninterrupted or compatible with every device.

Third-Party Services

Our website and mobile application may contain links to or integrations with third-party services, including payment providers, delivery services, maps, social media platforms and other external websites.

Sixty Fish does not control third-party websites or services and is not responsible for their availability, content, privacy practices or terms.

Website Availability

We aim to keep our website and online ordering services available and accurate, but we cannot guarantee uninterrupted access.

The website may occasionally be unavailable because of maintenance, technical issues, updates or circumstances outside our reasonable control.

Accuracy of Information

We make reasonable efforts to keep information on the Sixty Fish website accurate and up to date.

However, opening hours, menu items, prices, delivery areas, offers and other information may occasionally change before the website is updated.

If you need to confirm important information before ordering or travelling to the restaurant, please contact us directly.

Intellectual Property

Unless otherwise stated, the content of the Sixty Fish website, including text, branding, logos, graphics, photographs and design elements, is owned by or licensed to Sixty Fish.

Website content may not be copied, reproduced, distributed or used for commercial purposes without appropriate permission.

Liability

Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited under UK law.

To the extent permitted by law, Sixty Fish will not be responsible for losses resulting from circumstances outside our reasonable control or from improper use of our website or services.

Privacy

Information about how we collect and use personal data is available in our Privacy Policy.

Changes to These Terms and Conditions

Sixty Fish may update these Terms and Conditions from time to time to reflect changes to our website, services, ordering processes or legal requirements.

The latest version will be published on this page.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any dispute relating to these Terms and Conditions will be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer law provides otherwise.

Contact Sixty Fish

If you have any questions about these Terms and Conditions, an online order or our services, please contact:

Telephone: 01675 430100

Terms Review

These Terms and Conditions may be reviewed and updated periodically.

Last updated: September 2026